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Support Escalation Matrix - We've Got You Covered!

25 April 2025
Support Escalation Matrix - We've Got You Covered!

Orca Technologies

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Support Escalation Matrix - We've Got You Covered!

FAQ Friday 

Q: Do we have an escalation matrix for support?

Yes, we do!

When things get a bit more techy than expected, we’ve got a clear escalation path to ensure your issue is handled by the right people at the right time. From quick fixes to critical escalations, we’ve got your back every step of the way. 

Need support? Reach out, and we’ll take it from there, systematically.

Support Escalation Matrix - We've Got You Covered!

Orca Technologies

Orca Technologies, based at Stanford, provides reliable internet to homes and businesses throughout the Overberg. Whether you live in an area without fibre, need a more affordable alternative to fibre, or are a seasonal resident seeking flexible, contract-free internet, Orca Technologies offers a so...

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