Policies, Procedures and Fair Treatment: The Backbone of a Healthy Workplace

It's heartbreaking to see stories of employees being mistreated, especially in the hospitality industry, where staff often go above and beyond to ensure a great customer experience.

One common issue that we don’t talk about enough? Unpaid tips. Waiters work hard, and those tips are a direct recognition of their efforts. Withholding them is not just unfair - it’s unethical.

Every business, no matter how small, should have clear policies and procedures in place, especially around handling tips. These aren’t just for compliance - they’re essential for protecting both employees and employers. Without them, misunderstandings can escalate, leading to bad publicity and a toxic work environment.

Example: Imagine a waiter not receiving their tips because of a ‘house policy’ that’s not clearly communicated or documented. This not only demoralizes the team but can also lead to public outcry and legal complications.

Having a structured procedure means:

Transparent Tip Distribution: Ensure all staff know how tips are distributed and that the process is fair.

Fair Hearing: Listen to the employee’s concerns and take them seriously.

Consistent Action: Treat all staff equally and with respect.

Documentation: Keep records of incidents, tips distribution, and outcomes to avoid confusion or misrepresentation.

Policies and procedures aren’t just paperwork - they’re about creating a safe, fair, and transparent workplace. Let’s protect and respect our teams!