The Importance of Background, Criminal and Cr...
As a value add we offer comprehensive checks at nominal fees, affording your business enhanced security and peace of mind.
You do not want to miss this workshop!
We will discuss the important role of the receptionist, as well as the importance of excellent telephone skills and customer service.
We will not only cover topics such as handling angry customers effectively but also how you can positively impact office politics.
Date: Wednesday, 14 September 2022
Time: 08:30 for 09:00 until 13:00
Venue: In Hermanus TBC
Price:
• R499 -Early bird special until 31
• R649 after 31 August 2022
Program:
• 08:30 - 09:00 Registration and coffee
• 09:00 - 09:15 Welcome
• 09:15 - 10:15 Role of the receptionist (self-esteem, marketing, telephone skills and customer service)
• 10:15 - 10:45 Assertiveness in the workplace (how to handle a complaining and an angry customer)
• 10:45 - 11:00 Comfort break
• 11:00 - 11:30 How to survive office politics
• 11:30 - 12:15 Certificates and feedback
• 12:15 - 13:00 Lunch and closing
Please BOOK before 7 September 2022.
For more information, contact AF Consulting.
AF Consulting in Hermanus specialises in human resources, recruitment, labour relations and training in the workplace. Human Resources Consultant, Arina Fyfer, is available to personally assist you in a focused recruitment process when hiring employees. AF Consulting’s HR service packages are tail...
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Read MoreAs a value add we offer comprehensive checks at nominal fees, affording your business enhanced security and peace of mind.
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