ESKOM POWER FAILURES - REPORT FAULTS TO CHATBOT ALFRED

Eskom directly supplied customers in Betty's Bay, Pringle Bay, Rooiels, Fisherhaven, Vermont, Onrus, Hemel-en-Aarde and certain areas between Die Damme and Hermanus; be sure to download this app.

Eskom has introduced a new chatbot named Alfred in the MyEskom customer app that allows users to report electricity supply issues.

Chatbots are computer programs that automatically answer basic user questions.

You can also access your chatbot online at the following website: https://alfred.eskom.co.za/chatroom/

Note: In order for you to register and use this App your cell phone number must be up to date on Eskom Systems.

For any technical problems with regards to the MyEskom Customer Mobile Application, please forward all E-mails to Mobility@eskom.co.za

Tips:

 • When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).

 • Eskom clients are therefore encouraged to use the system to report faults and to ask for a reference number.

 • Always include a valid account number, erf/stand number or meter number for effective service delivery.