FOLLOW THE CORRECT PROCEDURE TO LOG FAULTS WITH ESKOM

Overstrand Municipality was inundated by complaints from Eskom directly supplied customers in Fisherhaven, Vermont, Onrus, Hemel-en-Aarde and certain areas between Die Damme and Hermanus as well as Betty's Bay, Pringle Bay and Rooiels, about power failures over the past two weeks and lack of communication and updates from Eskom.

Overstrand Municipal staff and Councillors are also entirely dependent on Eskom about informing us of power outages and the duration there off, etc.

In order to effectively assist customers, Eskom shared its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.

If your query/fault has not been attended to within 48 hours, please direct your complaint to the responsible Customer Relations Manager during weekdays. Please provide your reference number.

STEP 1: CALL or WHATSAPP

Lizette Schulze on 068 209 6532 

STEP 2: CALL THE WC CUSTOMER RELATIONS MANAGER IF THE QUERY/FAULT HAS NOT BEEN RESOLVED

David Ockhuis on 078 269 1917

STEP 3: E-MAIL THE WC SENIOR CUSTOMER SERVICES OPERATIONAL MANAGER

Khazasa Lobese on e-mail: escalate2ExecWC@eskom.co.za

STEP 4: E-MAIL THE WC GENERAL MANAGER TO ESCALATE YOUR QUERY/FAULT

Mbulelo Yedwa on e-mail: Email: GMECape@eskom.co.za