19 March 2024: CABA AGM 2024
Save the date for the Cape Agulhas Business Association (CABA) Annual General Meeting on Tuesday, 19 March 2024.
Written by Arina Swart from Enigma CyberLab (Pty) Ltd for CABA
The festive season often brings an influx of customers. Providing an exceptional customer experience can set your business apart.
Here's how to manage the rush:
Staff Training: Prepare your staff to handle increased foot traffic and inquiries. Provide training on product knowledge, handling customer complaints, and maintaining a positive attitude.
Efficient Checkout Process: Streamline your checkout process to minimize waiting times. Consider implementing mobile or self-checkout options to expedite the process.
Personalized Service: Whenever possible, offer personalized recommendations based on customer preferences. This can create a memorable shopping experience that encourages repeat visits.
Extended Operating Hours: Consider extending your operating hours during peak shopping days. This provides flexibility for customers and spreads out the shopping rush.
Online Customer Support: For e-commerce businesses, ensure that your online customer support is responsive and helpful. Promptly address inquiries and concerns to maintain customer satisfaction.
Find actionable examples for managing the festive season rush here.
CABA (Cape Agulhas Business Association) is a non-profit organisation in Bredasdorp that aims to forge business relationships within communities. The organisation strives to create a vibrant and sustainable socio-economic environment in the Cape Agulhas region, by having open discussions with all bu...
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Read MoreSave the date for the Cape Agulhas Business Association (CABA) Annual General Meeting on Tuesday, 19 March 2024.
The month of love, they say... at CABA - Cape Agulhas Business Association, we are head over heels in promoting business growth.
Enjoy a night of culinary delight and live entertainment featuring the talented Liza Struwig!
Here are actionable examples for implementing the steps mentioned in the blog “Connecting with Your Audience”.
Building a strong connection with your audience during the festive season goes beyond transactions.
Here are actionable examples for implementing the steps mentioned in the blog “Managing the Festive Season Rush”.