Compulsory re-programming of pre-paid electricity meters

-No need for panic-

Compulsory re-programming of pre-paid electricity meters for the worldwide TID rollover project impacting Overstrand customers. In November 2024, the 20-digit token identifier (TID) on all pre-paid electricity meters used in the Overstrand Municipal area will expire and will stop accepting electricity tokens.

Residents who are using these Standard Transfer Specification (STS) pre-paid electricity meters will therefore not be able to buy electricity unless the pre-paid meter has been reprogrammed. Units that are on your meter will still be available after the reset, so please make sure that all tokens are punched in.

Compulsory 20-digit token identifier (TID) roll-over for pre-paid electricity metering software

-Help us to ensure your pre-paid electricity meter code stays valid-

Overstrand Municipality will be starting with the pre-paid meter TID rollover from 1 November 2022 in a phased-in approach. The process may seem daunting, but please allow the Municipality some time to reach your specific area and wait until you see the two updated codes with your purchase.

(To establish when it is their turn, customers can consult the implementation schedule or wait until they see the updated codes with their next purchase)

Please take note of the following before re-programming your pre-paid meter:

You need to ensure that you enter all your old, unused credit tokens on your meter before you enter the key change tokens. If you do not enter your credit tokens first, you will not be able to use them after you have entered the key change tokens. Your credit on the meter will not be affected.

The implementation schedule for the Overstrand is as follows:

Kleinmond: 

November and December 2022; Overhills, Proteadorp and Extension 6 - January to March 2023.

Greater Hermanus: 

Eastcliff, Hermanus Heights, Voëlklip, Westcliff, Northcliff, Beach Club, Whale Rock Estate and Hermanus Industria - November to December 2022; Hawston - February to March 2023; Meerenbosch - December 2022; Sandbaai - December to January 2023; Mount Pleasant - March to April 2023; Zwelihle - May to June 2023.

Stanford:

Stanford and Farms - March to April 2023.

Greater Gansbaai:

Masakhane - November to December 2023; Franskraal, Uilenkraalsmond, Gansbaai Farms - November 2022 to February 2023; Birkenhead and Kleinbaai - May to June 2023; Blompark - July to August 2023; De Kelders, Gansbaai, Perlemoenbaai, Industrial area - September to October 2023; Pearly Beach - November to December 2023.

Re-programming of your pre-paid electricity meters:

The token that is issued to you, has the following information on it: Your name and address; below that is your meter number and SGC (Supply Group Code), the TI (Token Identifier); KRN (Key Revision Note) and below them all the Tariffs are printed. The KRN is the indicator of the status of your meter in terms of the TID rollover. KRN1 means that your meter still needs to be updated (reprogrammed). KRN2 means your meter has already been updated (reprogrammed).

When buying from Municipal Cashiers/Outside Vendors/Ontec Home:

You will receive two tokens/slips when buying from municipal cashiers, external vendors or Ontec Home. On the token/slip, the wording ‘Update Meter Key’ will be displayed with two codes to re-programme your meter. These codes must be entered in sequence before the standard/normal codes that you will also receive as part of the purchase.

Should you wish to use your banking app, please contact the municipality for instructions regarding your specific bank. Important to note, all tokens/slips purchased before the reprogramming date, that were not entered into your meter, will be rejected by the meter. These tokens/slips will not be replaced by the Municipality.

Once your meter has been updated, the token/slip that you receive with your next electricity purchase will only display the normal electricity code that needs to be entered on your meter as per usual. Should you wish to implement the change to your meter before the Municipality gets to your area, you are most welcome to contact the Municipality to request the upgrade via enquiries@overstrand.gov.za.

If you experience problems updating your pre-paid meter, please contact the Overstrand Municipality during office hours (Mon - Fri from 07:45 - 13:00 and 13:45 - 16:30). 

Hermanus Administration: 028 313 8000 (Finance Department) or 028 316 2630 (Electricity Department); Kleinmond Administration: 028 271 8400; Gansbaai and Stanford Administrations: 028 384 8358 or 028 384 8376. The Municipal control room after-hours number (including weekends and public holidays) can be phoned on 028 313 8000 or 028 313 8111.

Overstrand Municipality