Launch of the Cape Agulhas MyMuni Citizen Engagement App
DATE: 03 September 2021
Cape Agulhas Municipality is proud to announce the launch of its MyMuni Citizen Engagement App by the Executive Mayor Cllr. Paul Swart which took place live on “Facebook: Cape Agulhas Municipality” and “YouTube: Cape Agulhas Municipality Live” on Friday, 3 September 2021.
The project commenced over 18 months ago and is part of the Municipality’s Smart City Strategy. The Smart City Strategy aims to develop new and innovative technological ways to communicate with citizens and enable citizens to participate in our processes. The declaration of a National State of Emergency due to the Covid-19 pandemic escalated the need for this, as we suddenly found ourselves being unable to rely on our traditional ways of communication such as public meetings. The pandemic which has been ongoing for the past 18 months with no end in sight means we have had to place limitations on access to our municipal buildings. Buildings also need to be closed intermittently to sanitize and staff rotation means that not all office staff are in office at all times. The App is a mechanism to enable us to improve our communication and client service offerings to the public with the added advantage that citizens can communicate with us without visiting our offices.
Another initiative within the Smart City Strategy is the provision of free public Wi-Fi.
Citizens have had access to our free Wi-Fi to access information for some time now, and it can now also be used to download and use the App.
The App enables citizen to log complaints or service requests from their phones. The App is fully integrated with the Municipality’s complaints system and clients will be provided with an acknowledgement SMS and reference number.
The App will be used to give notice to the public on service outages, road closures, etc. Notice will also be given when important documents are published which require public input such as the Budget and Integrated Development Plan.
Information is provided on the services offered by the Municipality and contact details of responsible officials. You can call or email them directly from the App at the press of a button. The political and administrative leadership structure can also be viewed.
There is a tab for important information such as SAPS, and the CAM after hours number and a tab where you can view the Municipality’s By-Laws.
There is also a news tab, and we look forward to bringing you news of happenings and events.
The public are kindly requested to download the App at https://app.capeagulhas.gov.za/ and register for notifications.