Blog

How to contact Eskom in the Western Cape

How to contact Eskom in the Western Cape

Overstrand Municipality

How to contact Eskom in the Western Cape

Eskom would like to share its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.

Eskom customers are encouraged to direct their query/fault directly to the ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.

 
The following channels are available:

• Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)

• SMS line: 35328

• E-Mail: customerservices@eskom.co.za

• MyEskom Customer App, downloadable from “APP STORE”

 
Valuable tips:

• When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).

• Eskom clients are therefore encouraged to use the system to report faults and to ask for a reference number.

• Always include a valid account number, erf/stand number or meter number for effective service delivery.

 
Complaints:

• To follow up on issues when a response is not forthcoming, you may escalate your complaint to Customer Relations Management during weekdays.

• If your complaint has not been resolved to your satisfaction, please make use of the following steps - always provide your reference number.

CUSTOMER RELATIONS MANAGER OVERBERG: Lizette Schulze on 068 209 6532 or CustomerRelationsWC@eskom.co.za

CUSTOMER RELATIONS MANAGER WESTERN CAPE: David Ockhuis on 078 269 1917or e-mail: CustomerRelationsWC@eskom.co.za

SENIOR MANAGER: CUSTOMER SERVICE OPERATIONS: Rene Darby on 079 229 6448 or e-mail: Escalate2ExecWC@eskom.co.za

GENERAL MANAGER: Alwie Lester on 071 116 1799 or e-mail: GMWCape@eskom.co.za

How to contact Eskom in the Western Cape

Overstrand Municipality

In the background, though, a top performer - Overstrand Municipality - labours relentlessly to ensure this treasure trove’s clockwork ticks over smoothly. Providing municipal services to an area exceeding 1708 km2 with a population well in excess of the estimated 74500 souls is no easy feat, as th...

View Profile

What is Xplorio?

Xplorio is your local connection allowing you to find anything and everything about a town.

WATCH THE VIDEO: Welcome to Pringle Bay & Rooi Els!
Read More

Other Articles

Overcoming Limiting Beliefs for a Bright Future

Overcoming Limiting Beliefs for a Bright Future

Our negative self-talk, based on past experiences, creates a minefield of potential disasters in our future.

Project by Delcon Home Projects - Products by Wilkoo

Project by Delcon Home Projects - Products by Wilkoo

Mike Delaney and his team at Delcon Home Projects truly worked their magic on this project! 

Embrace the Present: Action Over Anxiety

Embrace the Present: Action Over Anxiety

The future is an inescapable eventuality that will transpire with or without one's apprehension or concern. 

New Rolling Dog Brushware

New Rolling Dog Brushware

Introducing our new ROLLING DOG BRUSH WARE - high-quality brushware now in stock!

Rolling Dog Pro-Angle Paint Roller

Rolling Dog Pro-Angle Paint Roller

Introducing the ROLLING DOG PRO-ANGLE PAINT ROLLER from Wilkoo Marketing Paint Distributors!

Living in the Present: Take Action Now

Living in the Present: Take Action Now

We are presently creating both our future and our past.

See All Articles