How to contact Eskom in the Western Cape

How to contact Eskom in the Western Cape

Overstrand Municipality

How to contact Eskom in the Western Cape

Eskom would like to share its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.

Eskom customers are encouraged to direct their query/fault directly to the ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.

The following channels are available. 

• Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)

• SMS line: 35328

• E-Mail: customerservices@eskom.co.za

• MyEskom Customer App, downloadable from “APP STORE”

Valuable Tips:

When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).

Eskom clients are therefore encouraged to use the system to report faults and to ask for a reference number. 

Always include a valid account number, erf/stand number or meter number for effective service delivery.

Complaints:

To follow up on issues when a response is not forthcoming, you may escalate your complaint to Customer Relations Management during weekdays.

If your query/fault has not been attended to within 48 hours, please direct your complaint to the responsible customer ralations manager during weekdays - always provide your reference number.

CUSTOMER RELATIONS MANAGER OVERBERG: Lizette Schulze on 068 209 6532 or CustomerRelationsWC@eskom.co.za

CUSTOMER RELATIONS MANAGER WESTERN CAPE: David Ockhuis on 078 269 1917or e-mail: CustomerRelationsWC@eskom.co.za

If your complaint has not been resolved to your satisfaction, please contact:

SENIOR MANAGER: CUSTOMER SERVICE OPERATIONS: Rene Darby on 079 229 6448 or e-mail: Escalate2ExecWC@eskom.co.za

GENERAL MANAGER: Alwie Lester on 071 116 1799 or e-mail: GMWCape@eskom.co.za

How to contact Eskom in the Western Cape

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