Service Delivery and Emergency Numbers for Overstrand Municipality
Be sure to save the number on your cellphone.
GENERAL ENQUIRIES (office hours 07:45 - 16:30)
Municipal accounts, progress with approval of building plans, etc.
• Overstrand Switchboard 028 313 8000
• Kleinmond 028 271 8400/04
• Hermanus 028 313 8000/8111
• Stanford 028 341 8500/16
• Gansbaai 028 384 8300/28
24 HOUR BASIC SERVICES EMERGENCIES
• 028 313 8111
Issues such as burst water pipes, potholes, streetlights, vandalism, etc.
We encourage residents to report incidents and ask for a REFERENCE NUMBER. Thereafter quote it in all correspondence or telephone discussions relating to that particular request as it provides call-traceability for both parties.
When lodging an infrastructure-related complaint please provide full details, such as name, surname, cell phone and email address as well as the nature and address of the incident.
24 HOUR FIRE & RESCUE EMERGENCIES
• 028 312 2400
For fire, flood, accident or medical emergencies.
24 HOUR SAFETY & SECURITY SERVICES
• 028 313 8980
Disaster management, security services and safety issues.
LAW ENFORCEMENT COMPLAINTS (office hours 07:45 – 16:30)
• 028 313 8996
Day-to-Day complaints such as barking dogs, illegal dumping, vagrants, etc.
When reporting an incident, please state clearly at what address the incident took place and also supply a contact number. Provide as much information as you can.
BABOON HOTLINE
• 072 028 0008
SOCIAL MEDIA
The Overstrand Municipality Facebook page is only used to keep residents abreast of what is happening. It is a platform where information is shared. Please note that social media is not viewed by the Municipality as a formal communication channel to lodge a complaint.
