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Policies, Procedures and Fair Treatment

Policies, Procedures and Fair Treatment

AF Consulting

Policies, Procedures and Fair Treatment: The Backbone of a Healthy Workplace

It's heartbreaking to see stories of employees being mistreated, especially in the hospitality industry, where staff often go above and beyond to ensure a great customer experience.

One common issue that we don’t talk about enough? Unpaid tips. Waiters work hard, and those tips are a direct recognition of their efforts. Withholding them is not just unfair - it’s unethical.

Every business, no matter how small, should have clear policies and procedures in place, especially around handling tips. These aren’t just for compliance - they’re essential for protecting both employees and employers. Without them, misunderstandings can escalate, leading to bad publicity and a toxic work environment.

Example: Imagine a waiter not receiving their tips because of a ‘house policy’ that’s not clearly communicated or documented. This not only demoralizes the team but can also lead to public outcry and legal complications.

Having a structured procedure means:

Transparent Tip Distribution: Ensure all staff know how tips are distributed and that the process is fair.

Fair Hearing: Listen to the employee’s concerns and take them seriously.

Consistent Action: Treat all staff equally and with respect.

Documentation: Keep records of incidents, tips distribution, and outcomes to avoid confusion or misrepresentation.

Policies and procedures aren’t just paperwork - they’re about creating a safe, fair, and transparent workplace. Let’s protect and respect our teams!

Policies, Procedures and Fair Treatment

AF Consulting

AF Consulting in Hermanus specialises in human resources, recruitment, labour relations and training in the workplace. Human Resources Consultant, Arina Fyfer, is available to personally assist you in a focused recruitment process when hiring employees. AF Consulting’s HR service packages are tail...

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