Blog

How to contact Eskom in the Western Cape

How to contact Eskom in the Western Cape

Overstrand Municipality

How to contact Eskom in the Western Cape

Eskom would like to share its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.

Eskom customers are encouraged to direct their query/fault directly to the ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.

 
The following channels are available:

• Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)

• SMS line: 35328

• E-Mail: customerservices@eskom.co.za

• MyEskom Customer App, downloadable from “APP STORE”

 
Valuable tips:

• When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).

• Eskom clients are therefore encouraged to use the system to report faults and to ask for a reference number.

• Always include a valid account number, erf/stand number or meter number for effective service delivery.

 
Complaints:

• To follow up on issues when a response is not forthcoming, you may escalate your complaint to Customer Relations Management during weekdays.

• If your complaint has not been resolved to your satisfaction, please make use of the following steps - always provide your reference number.

CUSTOMER RELATIONS MANAGER OVERBERG: Lizette Schulze on 068 209 6532 or CustomerRelationsWC@eskom.co.za

CUSTOMER RELATIONS MANAGER WESTERN CAPE: David Ockhuis on 078 269 1917or e-mail: CustomerRelationsWC@eskom.co.za

SENIOR MANAGER: CUSTOMER SERVICE OPERATIONS: Rene Darby on 079 229 6448 or e-mail: Escalate2ExecWC@eskom.co.za

GENERAL MANAGER: Alwie Lester on 071 116 1799 or e-mail: GMWCape@eskom.co.za

How to contact Eskom in the Western Cape

Overstrand Municipality

In the background, though, a top performer—Overstrand Municipality—labours relentlessly to ensure this treasure trove’s clockwork ticks over smoothly. Providing municipal services to an area exceeding 1708 km2 with a population well in excess of the estimated 74500 souls is no easy feat, as th...

View Profile

What is Xplorio?

Xplorio is your local connection allowing you to find anything and everything about a town.

WATCH THE VIDEO: Welcome to Betty's Bay!
Read More

Other Articles

Sweet Treats

Sweet Treats

Something sweet at On the Edge Restaurant in Betty's Bay!

On The Edge Restaurant
Press Release: Honouring our Rangers

Press Release: Honouring our Rangers

World Ranger Day is celebrated on 31 July every year to honour the meaningful work of rangers and guides.

Voter Registration Weekend Postponed

Voter Registration Weekend Postponed

Voter registration weekend postponed until further notice.

Alert Level 3 Covid-19 Regulations

Alert Level 3 Covid-19 Regulations

A limited number of visitors will be allowed access per day and in compliance to adjusted alert level 3 Covid-19 regulations.

Indigent Accounts

Indigent Accounts

Overstrand Municipality is currently busy confirming information on all indigent accounts.

UPDATE*: Vaccination Sites in the Overberg District (26-30 July 2021)

UPDATE*: Vaccination Sites in the Overberg District (26-30 July 2021)

*Herewith the updated list of vaccination sites within our area.

See All Articles