14 September 2022: Receptionist / Secretary Workshop
You CAN Make The Difference
You do not want to miss this workshop!
We will discuss the important role of the receptionist, as well as the importance of excellent telephone skills and customer service.
We will not only cover topics such as handling angry customers effectively but also how you can positively impact office politics.
Date: Wednesday, 14 September 2022
Time: 08:30 for 09:00 until 13:00
Venue: In Hermanus TBC
Price:
• R499 -Early bird special until 31
• R649 after 31 August 2022
Program:
• 08:30 - 09:00 Registration and coffee
• 09:00 - 09:15 Welcome
• 09:15 - 10:15 Role of the receptionist (self-esteem, marketing, telephone skills and customer service)
• 10:15 - 10:45 Assertiveness in the workplace (how to handle a complaining and an angry customer)
• 10:45 - 11:00 Comfort break
• 11:00 - 11:30 How to survive office politics
• 11:30 - 12:15 Certificates and feedback
• 12:15 - 13:00 Lunch and closing
Please BOOK before 7 September 2022.
Book your tickets here.
For more information, contact AF Consulting.
