Early Bird Special for our Reception Workshop
Did you know, that Sunday 4 September 2022 at midnight, is the last day to benefit from the early bird special for our Reception Workshop on 14 September 2022 at 08:30 - 13:00. You can save an R150!
Why you may ask, is developing your receptionist so important? Well, let me count the reasons...
1. First, I would say having the best receptionist will make your business thrive. The receptionist is the first and the last person that customers will see and hear. It is here where you can lose sales or have people come back for more. It gives you that competitive advantage. A receptionist's first impression reflects on the entire company.
2. Retention, employees stay with an organisation that has their best interest at heart and when they feel the employer is invested in them.
3. Empowers employees. Employees who feel empowered within the workplace will be more effective at influencing other employees. It improves team functionality; a good receptionist always knows what is going on.
4. Your receptionist is vital for the smooth running of your business.
This is a half-day workshop and here are some of the topics we will discuss on the day:
1. The role of the receptionist. We will go into more detail about marketing, telephone skills and customer service.
2. Assertiveness in the workplace. How to handle a customer that is always complaining and how to handle an angry customer.
3. How to survive office politics and tools to implement.
Who should attend:
• Receptionists
• Front of House Staff
• Any admin person dealing directly with the public
Each attendant will also receive a certificate.
For group bookings outside of Hermanus, you are very welcome to contact me directly. Just CLICK the LINK here to SAVE!
The normal price is R649 per person, before 4 September 2022 only R499 per person.
For more information, contact AF Consulting.
