How to contact Eskom in the Western Cape

How to contact Eskom in the Western Cape

Overstrand Municipality

How to contact Eskom in the Western Cape

Eskom would like to share its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.

Eskom customers are encouraged to direct their query/fault directly to the ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.

The following channels are available. 

• Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)

• SMS line: 35328

• E-Mail: customerservices@eskom.co.za

• MyEskom Customer App, downloadable from “APP STORE”

Valuable Tips:

When many affected customers report the problem, it will naturally receive a higher priority. (Eskom relies on the report/reference of just one complainant, it may seem that the fault is a single customer issue).

Eskom clients are therefore encouraged to use the system to report faults and to ask for a reference number. 

Always include a valid account number, erf/stand number or meter number for effective service delivery.

Complaints:

To follow up on issues when a response is not forthcoming, you may escalate your complaint to Customer Relations Management during weekdays.

If your query/fault has not been attended to within 48 hours, please direct your complaint to the responsible customer ralations manager during weekdays - always provide your reference number.

CUSTOMER RELATIONS MANAGER OVERBERG: Lizette Schulze on 068 209 6532 or CustomerRelationsWC@eskom.co.za

CUSTOMER RELATIONS MANAGER WESTERN CAPE: David Ockhuis on 078 269 1917or e-mail: CustomerRelationsWC@eskom.co.za

If your complaint has not been resolved to your satisfaction, please contact:

SENIOR MANAGER: CUSTOMER SERVICE OPERATIONS: Rene Darby on 079 229 6448 or e-mail: Escalate2ExecWC@eskom.co.za

GENERAL MANAGER: Alwie Lester on 071 116 1799 or e-mail: GMWCape@eskom.co.za

How to contact Eskom in the Western Cape

Overstrand Municipality

In the background, though, a top performer - Overstrand Municipality - labours relentlessly to ensure this treasure trove’s clockwork ticks over smoothly. Providing municipal services to an area exceeding 1708 km2 with a population well in excess of the estimated 74500 souls is no easy feat, as th...

View Profile

What is Xplorio?

Xplorio is your local connection allowing you to find anything and everything about a town.

Watch the Gansbaai Video
Read More

Other Articles

Empowering Entrepreneurs, One Step at a Time

Empowering Entrepreneurs, One Step at a Time

Last week, our 2025 Entrepreneurs started their journey with the Greenlight Movement.

Grootbos Foundation
From Student to Service Star

From Student to Service Star

Sindi Hodana, one of our Hospitality students, is pictured here making a cappuccino under the guidance of former student Amahle Nojiya.

Grootbos Foundation
Marine Dynamics crowned winner of the ATTA® Marine Impact Award

Marine Dynamics crowned winner of the ATTA® Marine Impact Award

Marine Dynamics Shark and Whale Tours has been honoured with the ATTA® Marine Impact Award...

Gans-Berg Nuus / News
When Fear Becomes Normal

When Fear Becomes Normal

When fear becomes your norm, it’s often because you’ve jumped ahead in your mind...

Meet Gogga - A Sweet 3-Year-Old Girl Looking for a Loving Home

Meet Gogga - A Sweet 3-Year-Old Girl Looking for a Loving Home

This gentle soul was recently signed over to BARC along with her puppies (who have all been adopted).

BARC Animal Welfare
Seamless Gutter Installation Done

Seamless Gutter Installation Done

Another installation done and dusted!

Gutters on Site
See All Articles